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Privacy Policy

Last Updated: December 7, 2024

1. Introduction

DashAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

2. Information We Collect

2.1 Shopify Store Data

When you install DashAI, we access and store certain data from your Shopify store to provide analytics services:

  • Order Data: Order details, financial information, shipping addresses (city, province, country, postal code), payment methods, and order tags
  • Product Data: Product information, variants, inventory levels, pricing, and product tags
  • Customer Data: Customer IDs, email addresses, order history, and customer tags
  • Refund Data: Refund amounts and associated order information
  • Collection Data: Product collection information
  • Abandoned Checkout Data: Abandoned cart information for analytics purposes

2.2 Account Information

We collect information provided through Shopify's OAuth process, including your shop domain and authentication tokens.

2.3 Usage Data

We may collect information about how you interact with our application, including dashboard configurations and widget preferences.

3. How We Use Your Information

We use the collected information to:

  • Provide AI-powered analytics dashboards and insights
  • Generate reports and visualizations based on your store data
  • Process natural language queries about your business data
  • Maintain and improve our services
  • Communicate with you about your account and our services
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored securely on cloud infrastructure with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your data for as long as your account is active or as needed to provide services. Upon uninstallation of our app, we will delete your data within 48 hours of receiving Shopify's data deletion webhook.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We use third-party services (such as OpenAI for natural language processing and cloud hosting providers) that may process your data on our behalf
  • Legal Requirements: We may disclose information if required by law or in response to valid legal processes
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

6. Third-Party Services

Our application integrates with:

  • Shopify: For accessing your store data through their API
  • OpenAI: For processing natural language queries (your queries may be sent to OpenAI's servers)

These third parties have their own privacy policies governing their use of your information.

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal data

To exercise these rights, please contact us at the email address below.

8. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

9. Data Retention

We retain your store data for as long as you have the app installed and your account is active. When you uninstall the app:

  • We receive a notification from Shopify
  • All your store data is permanently deleted within 48 hours
  • This deletion is irreversible

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: admin@silexdev.com